Dell moves outsourced jobs back to US

[Mara]

Dell moved product support for business accounts from India back to the U.S. It seems some customers were not happy with the prior arrangement.

http://www.msnbc.msn.com/id/4853511/

I always thought outsourcing jobs overseas was a bad idea. Glad one company realized it.

[Terry Penrod]

.

Well it's about time.

Foreign tech support by phone sucks.

Cheers, Terry

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[Rafal Dudek]

stupid Capital One still using the outsourced support in India and its so easy to tell heh. I had to talk to some supervisor on the phone because the moron sitting on the phone didnt understand english very well enough to fix a little problem I had =[

[Terry Penrod]

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Yes, it is unnecessarily time consuming, frustrating and VERY ineffective. It makes paying customers mad as hell and will backfire on any company hoping to save a few bucks on crucial tech support manpower costs. It always was a stupid, counter-productive idea, and it needs to die a quick death as soon as possible.

Cheers, Terry

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[SupaTroopa]

In November Dell took the rare step of rerouting its large- and medium-business support work out of India and back to Austin. Support for small-business and consumer accounts remains in India.

So just corporate account support is back in the U.S. now? Hmmm...

[readville]

So just corporate account support is back in the U.S. now? Hmmm...

yup, you're still gonna have to deal with "Greg" from Calcutta.

[DejaFu]

i like talking to people in india reading books